Can’t find the answer to your question? Then just reach out. We would be happy to chat!
FAQ
Opening & Access
Opening Hours
Our Self-Serve Laundromat is open 24/7, 365 days a year – because laundry waits for no one.
Lockers (Coming Soon)
Lockers are also accessible at all times. Please check the booking link on the services page or contact us directly.
The Maid & The Butler (Coming Soon)
The Maid & The Butler (our wash-dry-fold services) are available via our booking system, just hit the link on the services page or message us.
Location & Contact
Where are you located and is there parking available?
You’ll find us at Oran Park Podium, on the outside of the centre across from the new Atura Hotel (currently under construction). Head to the end of Podium Way, turn left at the Australia Post and you’ll find us between The Cheesecake Shop and Savvy Savers.
Yes, convenient parking is right outside our store. Alternatively, if you park underground and locate the entrance near P4, as you exit the lift or escalator and turn right, then right again you’ll find us adjacent to the parking lot.
How can I contact you?
Need a hand or something not spinning quite right? You can press the Ring Doorbell inside the store for direct support, text or call us on 0493 101 715, or send an email to hello@sudslaundrylounge.com.au. Want to stay in the loop? Follow us on socials for updates, service info, and fresh laundry vibes.
Machine Use
Do I need to bring detergent?
No need to bring your own, we’ve got you. Detergent and softener are included FREE in every wash. We use high quality, eco-friendly products imported from Europe with a fresh gentle scent, that’s kind to the skin so you can skip the heavy bottles and enjoy a more convenient laundry day. For our furry friends, our dedicated pet machine uses a specialty detergent designed to tackle odours but stay gentle on fabric. P.S. Adding extra detergent might seem like a good idea, but it can cause excessive foam, poor rinsing, and even machine issues. Any mess or damage caused may be your responsibility, so let our mix do the magic.
What washing machine setting (Normal, Hot, Cold etc.) do you suggest?
First things first – check the care label (yes, the one we all ignore). As a general rule: separate whites and darks, use the standard cycle, and choose cold or warm water. Bulky items like doonas or towels? Go for the heavy-duty setting, that’s what the big spin is for.
What dryer setting (Cool, Warm, Hot) do you suggest?
Check those labels, if it says “do not tumble dry”, believe it. Avoid drying waterproof mattress protectors, oily or chemical-stained clothes, delicates, and anything made from rubber, plastic, foam, acrylic, or flammable fabrics. For most loads, warm is your sweet spot. Hot is fine for towels and blankets if the label gives the green light. When in doubt? Play it safe. Better to keep your clothes looking fab than risk a laundry meltdown.
How much time does it take to wash and dry?
Not long at all, just enough time for coffee or a scroll.
Washing: our machines complete a cycle in just 27-29 minutes.
Drying: We recommend a minimum of 30 minutes for regular loads and around 45 minutes for towels and heavier fabrics.
Join our loyalty program and you’ll unlock the option to receive a text message when your wash or dry cycle finishes. Just tap the SMS toggle at checkout on the kiosk – easy!
What temperatures are the dryer set to?
Cool – 45 degrees
Warm – 60 degrees
Hot – 75 degrees
What if someone’s left their laundry in a washer or dryer?
Please allow a 5-minute grace period after the cycle ends. If laundry’s still there, especially in the size machine you need you’re welcome to gently move it to a Suds tub. We ask everyone to collect their items promptly and respect shared space. P.S. Items left unattended are at your own risk. Staff aren’t responsible for anything removed or misplaced. Let’s keep the flow friendly and fair.
How often are your machines cleaned?
Our machines are cleaned and sanitized daily, to keep everything fresh and hygienic. We also make sure the surroundings, like benches, seating, and floors are cleaned daily, so the whole space feels just as fresh as your laundry. Grubby washers not our vibe
What items can I bring other than clothes?
We’ve got machines for all kinds of loads, from everyday wear to bulky bits. Our large machines can handle blankets, doonas, mattress protectors and underlays, curtains, and more. Got furry friends? Our dedicated machines, The Paw Wash and The Paw Dry are built for pet linen and bedding – tough on smells but gentle on fabric. If it fits, it spins, but please don’t overload the machines. Make sure items are machine-washable and always check your labels and pockets. No shoes.
Can I wash blankets, quilts and doonas?
Yes absolutely. Our larger machines are built to handle heavy and bulky items with ease. Just check the care label first to make sure they’re machine-safe, and you’re good to go. Our spacious dryers will have them fluffed up in no time.
Payments & Loyalty
Do you accept cash?
We’re actually big fans of cash too, but being mostly unattended meant we had no choice but to go cashless for your convenience and our security. All machines are tap-and-pay: simply scan the QR code on each machine or use the kiosk on the back wall. We accept Apple Pay, Google Pay, Visa, and Mastercard.
If you’re using our pick-up & delivery service or catch us on-site, we’re happy to accept cash, just let us know ahead of time.
Loyalty Program
A little loyalty goes a long way!
Earn as you wash For every $100 spent, you’ll receive $10 credit automatically
Exclusive Perks Enjoy access to specials, coupons and member only offers
Smart Convenience Opt in for SMS alerts at the kiosk by tapping the toggle to receive a text message alert when your cycle finishes
Wash Dry & Fold Services
Can you do the washing for me?
Absolutely! We offer full wash-dry-fold services to make life that little bit easier. Head to our Services page to meet The Maid (our locker drop-off option) and The Butler (our pick-up & delivery service). Whether you drop it off or we come to you, we’ll wash, dry, and fold it all, so you don’t have to lift a finger (except maybe to put it away 😄).
P.S. These services are coming soon, so keep an eye out or get in touch to be the first to know when they launch.
Do you have a pick-up/drop off laundry service?
We sure do , it’s called The Butler, and it’s here to make laundry effortless.We’ll collect your dirty laundry, handle the full wash-dry-fold process, and return it fresh and folded at your door. Coming soon! Check out our Services page or message us to register your interest.