Terms & Conditions

By using Suds Laundry Lounge, you agree to the following terms and conditions. These apply to all services, including our 24/7 self-serve laundromat, lockers, wash-dry-fold, and any future pick-up or delivery services.
General Facility Use

  • Suds Laundry Lounge is not responsible for any lost, stolen, or damaged items.
  • Use of this facility is entirely at your own risk.
  • Please do not leave laundry unattended
  • Any unattended items may be removed by staff or other customers waiting to use the machines.
  • Children must be supervised at all times
  • No running or unsafe behavior in the premises.
  • No smoking, alcohol, drugs, or animals allowed inside the laundromat (excluding service animals)
  • Misuse, vandalism, or intentional damage to our machines will result in police involvement and
    liability
  • Our venue is monitored by 24/7 CCTV and patrolled security.

Self-Serve Machines
We are a cashless facility. Payment is made via tap-and-go terminals or our kiosk. Do not overload the machines. Follow guidelines displayed in-store to ensure proper use.
We do not accept responsibility for:
• Damage caused by inappropriate items left in clothing (e.g., pens, tissues, sharp objects)
• Colour runs, shrinkage, or fabric damage
• Damage caused by incorrect cycle selection Wash-Dry-Fold & Locker Services (The Maid & The Butler)

We will always do our best to care for your garments, but we do not accept liability for:

• Items left in pockets (e.g. pens, coins, lipstick, lighters)
• Colour transfer, shrinkage, or wear caused by care label non-compliance
• Damage to delicate or specialty fabrics unless flagged beforehand
• We do not separate items by household unless specifically requested (extra fee may apply).
• Please remove valuables, belts, accessories, and fragile trims before dropping off.
• All items are weighed prior to cleaning. A minimum charge applies.
• We reserve the right to refuse service for heavily soiled or hazardous items.
• Items left in lockers beyond the agreed pickup window may incur a holding fee

By using this facility or service, you agree to these terms. Suds Laundry Lounge reserves the right to update terms at any time without notice.